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Carmona OCM  - the software for automatic broadcast voice messaging (by means of SIP phone lines)

The system of automatic broadcast voice messaging over SIP telephone lines Carmona OCM is designed to organize the process of automatic notification by phone of an unlimited number of subscribers using a prepared list.

 

The main task solved by the system is as follows: in accordance with the compiled algorithm, at the appointed time, the system initiates a call to subscribers according to a predetermined list and transmits voice messages to subscribers. Subscriber lists, voice messages and other data necessary for setting the notification script are stored on a computer disk. The system allows you to work with an unlimited number of prepared lists (only one can be executed at time). In addition, each subscriber can have their own notification script.

Subscriber lists can be created manually or imported into the system. Speech messages are pre-arranged or made up of ready-made fragments. Text-to-speech technology can also be used. The message can be voiced various information for each subscriber (for example, the amount owed).

You can use information from an existing customer database for import as well as from Excel or CSV files.

While executing the process of notification, the system determines the status of the called party and, when answered, starts a voice message script. If the phone is busy or not answered, the system repeats the call after a while. In this case, all possible phones of the subscriber are sequentially dialed. As a confirmation of the fact of receiving the message, the subscriber can enter a specific key or sequence of keys using the buttons of .their phone. Scripts, running on subscriber answer can more complicated and extended, of course.

The system also allows the subscriber to leave a response message. Digitally recorded messages are saved on the computer’s hard disk as standard WAV audio files.

The system provides reports (Excel file, or records in a database report table), which contain information about:

general data for the execution of the queue (list),

actions of the system user to start/modify/stop the elements of the queue,

results for each element (subscriber) of the queue,

results for each call.

 

A broadcast voice messaging is widely used for various purposes such as:

  • Sending important voice messages to a large group of people, such as a community, a school, or a business
  • Generating inbound calls from potential customers or leads by offering them a press-star option to connect to a live agent
  • Delivering marketing or sales messages to a targeted audience with custom messaging and text-to-speech features
  • Automating outbound calls in less time and with less effort than manual dialing
  • Enhancing customer service and satisfaction by providing timely and relevant information

Application areas of the system:

FINANCE:
  • Sending important voice messages to customers, clients, or investors, such as payment reminders, account updates, or market news
  • Generating inbound calls from potential customers, clients, or investors by offering them a press-star option to connect to a live agent
  • Delivering marketing or promotional messages to a targeted audience with custom messaging and text-to-speech features
  • Automating outbound calls in less time and with less effort than manual dialing
  • Measuring and improving customer satisfaction and loyalty by collecting feedback or surveys

       Some of the benefits of using Carmona OCM in finance are:

  • Increasing revenue and profitability by reaching out to more customers, clients, or investors and following up with them
  • Enhancing reputation and credibility by delivering professional and personalized messages
  • Reducing costs and resources required for outbound calling
  • Improving debt collection rates by sending payment reminders and offering payment options

Example:

The database of financial enterprises generates data on customer debts. Once a day, the necessary customer data (phone numbers) are provided to Carmona OCM, which calls customers, warning them of the need to repay the debt.

FORCE DEPARTMENTS:
  • Sending important voice messages to officers or staff, such as emergency alerts, training updates, or shift reminders
  • Generating inbound calls from potential recruits or applicants by offering them a press-star option to connect to a live agent
  • Delivering informational or educational messages to the public, such as crime prevention tips, community events, or safety warnings
  • Automating outbound calls in less time and with less effort than manual dialing
  • Measuring and improving public satisfaction and trust by collecting feedback or surveys

        Some of the benefits of using Carmona OCM in force              departments are:

  • Improving communication and coordination among officers and staff by providing timely and relevant information
  • Increasing recruitment and retention by reaching out to potential candidates and following up with applicants
  • Enhancing public relations and reputation by delivering professional and personalized messages
  • Reducing costs and resources required for outbound calling

Example:

The facility prepares personnel lists (Excel file) for immediate collection in case of emergencies.

When such situations occur, the operator triggers an alert.

Estimated notification time for 1000 employees using 60 channels and a 15 second audio message is 10 minutes.

MEDICINE:
  • Reminding patients of their appointments and accepting their confirmations automatically
  • Notifying patients of the arrival of their lab results or prescriptions
  • Educating patients about health topics or preventive care
  • Conducting surveys or feedback from patients
  • Promoting medical services or products to potential customers

      Some of the benefits of using Carmona OCM in medicine are:

  • Improving patient satisfaction and loyalty by providing timely and relevant information
  • Reducing no-shows and cancellations by sending reminders and confirmations
  • Increasing efficiency and productivity of medical staff by automating outbound calls
  • Measuring and improving the quality of care by collecting patient responses

Example:

When registering a patient for an appointment, a corresponding record is created in the database of the medical facility. This data (receipt date/time and phone number) is viewable by the Carmona OCM system. When the system detects that, for example, two days are left before the appointment, it adds the data to the list and starts calling at a certain time, reminding the patient of the appointment and offering to confirm the attendance, refuse, or connect with the registry operator to clarify the circumstances. Data on confirmation or refusal can be transferred to the database of the medical institution and processed by the staff.

EDUCATION:
  • Sending important voice messages to parents, students, teachers, or staff, such as school closures, PTA meetings, fee structures, or new policies
  • Generating inbound calls from potential students or parents by offering them a press-star option to connect to a live agent
  • Delivering informational or educational messages to the public, such as school events, admission criteria, or scholarship opportunities
  • Automating outbound calls in less time and with less effort than manual dialing
  • Measuring and improving student satisfaction and performance by collecting feedback or surveys

      Some of the benefits of using Carmona OCM in education are:

  • Improving communication and collaboration among parents, students, teachers, and staff by providing timely and relevant information
  • Increasing enrollment and retention by reaching out to potential students and parents and following up with applicants
  • Enhancing reputation and credibility by delivering professional and personalized messages
  • Reducing costs and resources required for outbound calling

Example:

In case of illness of the teacher, it is necessary to reschedule/cancel classes. The secretary forms a list of students of this lesson and starts the system. The necessary information is brought to the students, the receipt of which they confirm by pressing * (asterisk) on the phone.

SPORTS:
  • Sending important voice messages to fans or members of a sports club or team, such as game schedules, ticket sales, or special events
  • Generating inbound calls from potential customers or sponsors by offering them a press-1 option to connect to a live agent
  • Delivering marketing or promotional messages to a targeted audience with custom messaging and text-to-speech features
  • Automating outbound calls in less time and with less effort than manual dialing
  • Measuring and improving customer satisfaction and loyalty by collecting feedback or surveys

     Some of the benefits of using Carmona OCM in sports are:

  • Increasing fan engagement and retention by providing timely and relevant information
  • Boosting revenue and profitability by selling more tickets or attracting more sponsors
  • Enhancing brand awareness and reputation by delivering professional and personalized messages
  • Reducing costs and resources required for outbound calling

Example:

In the CRM of the fitness club, a list of clients whose subscriptions are coming to an end is formed. This list is transferred to an excel file, which is used by the Carmona OCM system to call customers with a reminder of the end of the subscription and a proposal to connect with the operator.

COMMERCE, SERVICES:
  • Sending important voice messages to customers, suppliers, or partners, such as order confirmations, delivery updates, or payment reminders
  • Generating inbound calls from potential customers, suppliers, or partners by offering them a press-1 option to connect to a live agent
  • Delivering marketing or promotional messages to a targeted audience with custom messaging and text-to-speech features
  • Automating outbound calls in less time and with less effort than manual dialing
  • Measuring and improving customer satisfaction and loyalty by collecting feedback or surveys

      Some of the benefits of using Carmona OCM in commerce are:

  • Increasing sales and profitability by reaching out to more customers, suppliers, or partners and following up with them
  • Enhancing reputation and credibility by delivering professional and personalized messages
  • Reducing costs and resources required for outbound calling
  • Improving inventory management and cash flow by sending order confirmations and payment reminders

Example:

A list of customers who are scheduled to visit the service by an engineer is formed in the air conditioning service database. The day before the visit, this data (phone) is provided to the Carmona OCM system, which calls all clients from the list, offering to confirm / refuse (deny) the visit, or connect with the operator. Based on the data provided by customers, the service adjusts the dispatch of engineers.

Other areas briefly:

Service providers:

Informing consumers of suppliers of electricity / thermal energy, water utilities, Internet / telecom providers of accidents and maintenance work in the network, a reminder of the need for timely payment

Sociological aspects:

Sociological surveys and polls in order to control the quality of service

Data actualization:

Monitoring the relevance of customer-specified contact details

 

Carmona OCM is a pure software product and does not require any additional hardware adapters. Carmona OCM software can be installed on computers running Windows 7, Windows 8.x, Windows 10 / Windows Server 2008 and higher.

Carmona OCM can interact directly with telecom operators, software PBXs (Asterisk, etc.) and with Panasonic PBXs of the KX-TDE / NCP / NS / NSX series.

(when using the latter, you must also use the Carmona Contact Center Server software or by Carmona OCM DC license).

 

The functionality of the system is constantly expanding and can be modified to suit your specific requirements.