Carmona Supervisor - application that allows supervisor person to monitor the work of the Contact Center agents.
Carmona Supervisor is focused on working with ICD Groups and allows you to watch current calls in the groups, to get statistics on calls, control the work of agents, and manage their status and presence in groups.
When you arranged the groups and their members, and adjusted required settings, you can monitor your call-center(s) work. Of course you can use the DSS console.
Actions related to the Agent call