Carmona OCM - the software for automatic broadcast voice messaging (by means of SIP phone lines)
The system of automatic broadcast voice messaging over SIP telephone lines Carmona OCM is designed to organize the process of automatic notification by phone of an unlimited number of subscribers using a prepared list.
The main task solved by the system is as follows: in accordance with the compiled algorithm, at the appointed time, the system initiates a call to subscribers according to a predetermined list and transmits voice messages to subscribers. Subscriber lists, voice messages and other data necessary for setting the notification script are stored on a computer disk. The system allows you to work with an unlimited number of prepared lists (only one can be executed at time). In addition, each subscriber can have their own notification script.
Subscriber lists can be created manually or imported into the system. Speech messages are pre-arranged or made up of ready-made fragments. Text-to-speech technology can also be used. The message can be voiced various information for each subscriber (for example, the amount owed).
You can use information from an existing customer database for import as well as from Excel or CSV files.
While executing the process of notification, the system determines the status of the called party and, when answered, starts a voice message script. If the phone is busy or not answered, the system repeats the call after a while. In this case, all possible phones of the subscriber are sequentially dialed. As a confirmation of the fact of receiving the message, the subscriber can enter a specific key or sequence of keys using the buttons of .their phone. Scripts, running on subscriber answer can more complicated and extended, of course.
The system also allows the subscriber to leave a response message. Digitally recorded messages are saved on the computer’s hard disk as standard WAV audio files.
The system provides reports (Excel file, or records in a database report table), which contain information about:
general data for the execution of the queue (list),
actions of the system user to start/modify/stop the elements of the queue,
results for each element (subscriber) of the queue,
results for each call.
A broadcast voice messaging is widely used for various purposes such as:
- Sending important voice messages to a large group of people, such as a community, a school, or a business
- Generating inbound calls from potential customers or leads by offering them a press-star option to connect to a live agent
- Delivering marketing or sales messages to a targeted audience with custom messaging and text-to-speech features
- Automating outbound calls in less time and with less effort than manual dialing
- Enhancing customer service and satisfaction by providing timely and relevant information
Application areas of the system:
Some of the benefits of using Carmona OCM in finance are:
The database of financial enterprises generates data on customer debts. Once a day, the necessary customer data (phone numbers) are provided to Carmona OCM, which calls customers, warning them of the need to repay the debt.
Some of the benefits of using Carmona OCM in force departments are:
The facility prepares personnel lists (Excel file) for immediate collection in case of emergencies.
When such situations occur, the operator triggers an alert.
Estimated notification time for 1000 employees using 60 channels and a 15 second audio message is 10 minutes.
Some of the benefits of using Carmona OCM in medicine are:
When registering a patient for an appointment, a corresponding record is created in the database of the medical facility. This data (receipt date/time and phone number) is viewable by the Carmona OCM system. When the system detects that, for example, two days are left before the appointment, it adds the data to the list and starts calling at a certain time, reminding the patient of the appointment and offering to confirm the attendance, refuse, or connect with the registry operator to clarify the circumstances. Data on confirmation or refusal can be transferred to the database of the medical institution and processed by the staff.
Some of the benefits of using Carmona OCM in education are:
In case of illness of the teacher, it is necessary to reschedule/cancel classes. The secretary forms a list of students of this lesson and starts the system. The necessary information is brought to the students, the receipt of which they confirm by pressing * (asterisk) on the phone.
Some of the benefits of using Carmona OCM in sports are:
In the CRM of the fitness club, a list of clients whose subscriptions are coming to an end is formed. This list is transferred to an excel file, which is used by the Carmona OCM system to call customers with a reminder of the end of the subscription and a proposal to connect with the operator.
Some of the benefits of using Carmona OCM in commerce are:
A list of customers who are scheduled to visit the service by an engineer is formed in the air conditioning service database. The day before the visit, this data (phone) is provided to the Carmona OCM system, which calls all clients from the list, offering to confirm / refuse (deny) the visit, or connect with the operator. Based on the data provided by customers, the service adjusts the dispatch of engineers.
Informing consumers of suppliers of electricity / thermal energy, water utilities, Internet / telecom providers of accidents and maintenance work in the network, a reminder of the need for timely payment
Sociological surveys and polls in order to control the quality of service
Monitoring the relevance of customer-specified contact details
Carmona OCM is a pure software product and does not require any additional hardware adapters. Carmona OCM software can be installed on computers running Windows 7, Windows 8.x, Windows 10 / Windows Server 2008 and higher.
Carmona OCM can interact directly with telecom operators, software PBXs (Asterisk, etc.) and with Panasonic PBXs of the KX-TDE / NCP / NS / NSX series.
(when using the latter, you must also use the Carmona Contact Center Server software or by Carmona OCM DC license).
The functionality of the system is constantly expanding and can be modified to suit your specific requirements.